Refunds & Returns
Welcome to BabyHeart and thanks for your interest in our products and services. If for any reason you find you are not happy with your purchase, we offer a 30-day money-back guarantee from the time you receive your goods.
How Long Is The Warranty?
In addition to our 30-day money-back guarantee, BabyHeart offers a one-year warranty period from the date your product is purchased.
What Does This Limited Warranty Cover?
This Limited Warranty covers any defects in material or workmanship under normal use during the warranty period. During the warranty period, BabyHeart will repair or replace, at no charge, products or parts of a product that prove defective because of improper material or workmanship, under normal use and maintenance.
What Does This Limited Warranty Not Cover?
This Limited Warranty does not cover any problem caused by conditions, malfunctions or damage that have not resulted from defects in material or workmanship. This includes if any damage has been incurred after delivery, any attempts made to alter the product or if it has been dropped or broken.
Change of Mind Policy
Bought something and simply changed your mind? You have 30 days to return your purchase for a refund, as long as the product is unopened in an unused and resalable condition (original packaging, along with included accessories).
Due to the health and safety concerns of some of our products, change of mind returns must be unopened with the seals intact.
A change of mind return is sent back to us at your cost. To start the process and receive a return authorisation number, please click here and we'll be glad to help.
How Does It Work?
If you are experiencing an issue, contact BabyHeart to determine the problem and we will help find the most appropriate solution for you. We are based in Perth, Australia, so our team can be contacted during normal business hours Mon-Fri 9-5pm and Saturday 9-1PM
1. Head to the Support Portal on our website.
2. Fill out the support ticket form.
3. Explain reason for return and any additional notes. You may also upload an image.
4. Let us know how you want it to be resolved. Either exchange or refund to original payment method.
5. For exchange, specify the item you have selected as a replacement.
6. Once the request is submitted, we will be in contact within 2 Business days.
7. Once we have received the item, please expect a refund or replacement within the next 48 hours.
To learn more about BabyHeart, our products, or our product warranty, contact us by phone at 1300 092 599 or click here to send us an email
Address: 1/1 President St, Welshpool WA 6106