Refunds & Returns

BabyHeart Warranty
Welcome to BabyHeart and thanks for your interest in our products and services. If for any reason you find you are not happy with your purchase, we offer a 30-day money-back guarantee from the time you receive your goods.

How Long Is The Warranty?
In addition to our 30-day money-back guarantee, BabyHeart offers a one-year warranty period from the date your product is purchased.

What Does This Limited Warranty Cover?
This Limited Warranty covers any defects in material or workmanship under normal use during the warranty period. During the warranty period, BabyHeart will repair or replace, at no charge, products or parts of a product that prove defective because of improper material or workmanship, under normal use and maintenance.

What Does This Limited Warranty Not Cover?
This Limited Warranty does not cover any problem caused by conditions, malfunctions or damage that have not resulted from defects in material or workmanship. This includes if any damage has been incurred after delivery, any attempts made to alter the product or if it has been dropped or broken.

How Does It Work?
If you are experiencing an issue, contact BabyHeart to determine the problem and we will help find the most appropriate solution for you. We are based in Perth, Australia, so our team can be contacted during normal business hours Mon-Fri 9-5pm and Saturday 9-1PM

Refunds Procedure:
1. Head to the return centre on our website.
2. Fill out the return centre form, then select find your order.
3. Select what you want to return, reason for return and any additional notes. You may also upload an image.
4. Select how you want it to be resolved. Either exchange or refund to original payment method.
5. For exchange, specify the item you have selected as a replacement.
6. Once the request is submitted, we will be notified and you will need to wait for a notification once we have approved your request.
7. Once approved, a notification email will be sent that discusses the procedure for returns.
8. Once we have received the item, please expect a refund or replacement within the next 48 hours.

Contact BabyHeart
To learn more about BabyHeart, our products, or our product warranty, contact us by phone at (08) 6454 3871 or via email at customersupport@babyheart.com.au

Phone: (08) 6154 9906
Address: 1/124 Briggs St, Perth WA 6106